L2 use case - Viewing enriched incident details - Documentation for BMC Helix Operations Management 22.4

Device mapping

For database KMs, ensure that the device mapping option is selected while creating a monitoring policy. If not selected, the CI lookup fails.

In the monitoring policy, navigate to the following pages to verify that device mapping is selected:

Oracle Enterprise Database: Environment configurations > Environment settings > Device mapping
Sybase: Sybase configuration > KM administration > Device mapping
Microsoft SQL Server: Environments configuration > KM administration > Device mapping
IBM DB2: Environment Configurations > Administration > Device mapping