For existing service request records, when a user views the Process View tab under Service Request Details, the URL for the fulfillment application (see the ID field in the following screenshot) will refer to the old server name specified in the CAI Application Registry. Consequently, the URL will not work. The URL cannot be updated, so the user must open the corresponding fulfillment application manually. New service requests (submitted after the server name was changed) will pick up the updated CAI Application Registry server name, and the URL will work correctly.