When an SRD moves from the Draft state to Request for Approval, the Service Catalog Manager must approve it before it can move to the Deployed state, so that users can access it to request services.
If the Service Request Definition - Level process is enabled and the Service Request Definition - Ad Hoc process is disabled, you must configure approver mappings with a specific company, categories, and phase.
By default, SRDs require approval by the Service Catalog Manager who has the functional role of the SRD Approver assigned to the SRD. This requirement is defined in the SRD:ServiceRequestDefinition form for the Service Request Definition - Ad Hoc process. For more information, see Configuring approvals for SRDs and service requests.
